The machine cannot read the debit card; card reader errors mean that the card reader either needs to be replaced or cleaned. Card reader errors do not always indicate a defective reader, there may be an obstruction in the card reader. Frequent use, dirt buildup, or spilled drinks may also affect the card reader.
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Make sure your ATM has enough paper to print receipts by replacing the roll. ATM mistakes are relatively rare but when they do occur, ATM users need a printed receipt that shows the time and date of the transaction in order to get the problem corrected.
Error Code Guide
|Error Code||Definition||Possible Cause||Result|
|1||Time-out||1. Request has been sent. Time-out waiting for response or carrier was dropped. No characters were received. Time-out is typically 60 seconds.|
2. Request has been sent. Time-out waiting for response or carrier was dropped. At least one character was received (ETX was never received). Time-out is typically 60 seconds.
3. EOT was received as first character after sending a NAK due to a bad response message.
|No money is dispensed, screen and receipt display system unavailable.|
|3||BCD NOANSWER||Possible may be a processor or telephone hardware problem.||No money is dispensed, screen and receipt display system unavailable|