The machine cannot read the debit card; card reader errors mean that the card reader either needs to be replaced or cleaned. Card reader errors do not always indicate a defective reader, there may be an obstruction in the card reader. Frequent use, dirt buildup, or spilled drinks may also affect the card reader.
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Make sure your ATM has enough paper to print receipts by replacing the roll. ATM mistakes are relatively rare but when they do occur, ATM users need a printed receipt that shows the time and date of the transaction in order to get the problem corrected.
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Error Code | Definition | Possible Cause | Result |
---|---|---|---|
1 | Time-out | 1. Request has been sent. Time-out waiting for response or carrier was dropped. No characters were received. Time-out is typically 60 seconds. 2. Request has been sent. Time-out waiting for response or carrier was dropped. At least one character was received (ETX was never received). Time-out is typically 60 seconds. 3. EOT was received as first character after sending a NAK due to a bad response message. | No money is dispensed, screen and receipt display system unavailable. |
3 | BCD NOANSWER | Possible may be a processor or telephone hardware problem. | No money is dispensed, screen and receipt display system unavailable |